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General terms and conditions

General terms and conditions of sale
1.- PREAMBLE
These General Conditions of Sale are established between: On the one hand, the Company: TAQUER NATURE SL whose identification data are B96674072 C/ La Farola nº17 and is the owner of the brand MQ TERRARIUM (hereinafter TAQUER NATURE). And, on the other hand, any person who places an order (hereinafter the CLIENT). These conditions are applicable exclusively to consumers, and under no circumstances is the resale of the products purchased permitted. The placing of an order implies acceptance of these General Conditions of Sale by the CUSTOMER, as well as any other specified in the order itself.
2.- OBJECT.
The purpose of these General Conditions of Sale is to define the terms and conditions of sale between the CLIENT and TAQUER NATURE, from the placing of the order, delivery and payment, as well as the after-sales service.
3.- ITEMS FOR SALE.
We mainly sell terrariums and related material for reptile care. Each of the items sold, contains in addition to a photograph, a description, details of its composition, and information regarding the details of shipping and returns. Sometimes we have pieces that due to manufacturing issues are modified and therefore the products may have small differences with respect to what is published on the web, the descriptions are merely indicative and may vary. We have tried our best to show the colours of our products as accurately as possible, but please bear in mind that the colour of the product also depends on the resolution of your screen.
4.- ORDERING.
The CUSTOMER may place an order through the website www.sustainawards.com following the established procedure. To place an order, the CUSTOMER must provide the personal data requested by any of the aforementioned procedures, unless he/she already has a CUSTOMER number. Once the basket is validated, the CLIENT must choose the address and method of delivery, and validate the method of payment, this last stage formalising the sales contract with TAQUER NATURE. Once the order has been placed, we will send you a confirmation within 24 hours of your order. If you do not receive this e-mail, check your spam folder. If you can't find it either, you can contact us at info@mqterrarium.com. You have the right to cancel your order at any time before it is personalised and you will receive a full refund. To cancel your order you must send an email to info@mqterrarium.com or call (+34) 645975086 from Monday to Friday from 9.30 - 13.30. In your email you should indicate the number of your order and its date. If your order has already been dispatched (i.e. it has already left our shop or warehouse) you will have to wait until it is delivered to cancel it, and this cancellation will be made through the right of withdrawal which will be subject to the terms and conditions indicated below in the section on returns. The placement by the CUSTOMER of the order is equivalent to full and entire acceptance of the prices, the description of the products on sale and the General Conditions of Sale, as well as any other specified in the order itself. All product orders are subject to availability. Once you have received our confirmation email, we cannot change the details of your order (product, quantity and delivery address). Please check all the details of your order carefully before confirming it. In the event of difficulties in the supply of the selected product, TAQUER NATURE will inform the CUSTOMER within a period not exceeding twenty days. In the event of difficulties in the supply of products or if there are no items left in stock, TAQUER NATURE will reimburse the CUSTOMER for any amount that he/she may have paid. In this way, your order may be cancelled as it is subject to availability. There is a space of time between the moment you place your order and we accept it. For this reason the stock of an item may vary. If an item you have ordered is out of stock before we accept your order, we will notify you as soon as possible.
5.- DELIVERY.
The CLIENT can choose the address where the purchased article will be delivered, although he/she can also request to pick it up at one of the TAQUER NATURE shops. Unless unforeseen or extraordinary circumstances occur, deliveries usually take 2 to 5 working days once it has been sent and will be delivered by courier service. Please note that deliveries may take longer than usual at certain times of the year such as Easter, August bank holidays, Christmas or bank holidays, and also during sales periods. We do not deliver to Ceuta and Melilla or the Canary Islands. We are also unable to deliver to PO Boxes. You will receive an email when your order is dispatched. If after 7 working days you have not received this email, you can contact us at info@mqterrarium.com.es. You can send your order to an address other than the billing address when you place your order. Once you have placed your order, you cannot change the delivery address. All orders require a signature upon delivery. Please provide a delivery address where someone will be available to receive your order.

6.- PAYMENT.
You can pay by all major credit or debit cards Visa, Visa Electron, Maestro and Mastercard and you will be redirected to the Paypal page to proceed with the payment of your order. Our website is secure and the data you provide is transmitted in SSL encrypted form. To pay with Visa and Mastercard only CES (Secure Electronic Commerce) transactions are accepted. All transactions are made in Euros and the prices shown on the website include VAT.

7.- PRICES.
All prices included on this website are exclusive of VAT and are in Euros. Our prices between this website and the shop may vary, as there are times when our shops may run local promotions that will not be available online, or the online shop may offer special discounts that will not be available in shop.

8.- RETURN POLICY.

8.1.- EXCHANGES AND RETURNS.
A. AT ANY TAQUER NATURE SHOP IN SPAIN. Items purchased on our website can be returned or exchanged by the CUSTOMER if they have not yet been personalised. The CUSTOMER has 15 days to return their order for exchange or refund of the amount paid. The total amount paid will be refunded within 14 calendar days of receipt of the returned product, in accordance with article 76 of Royal Legislative Decree 1/2007 of 16 November.

8.2.- RIGHT OF WITHDRAWAL
Download and fill in your Cancellation Form TAQUER NATURE customers who have made their purchase through this website have 14 calendar days from the date of receipt of the order to proceed to its cancellation. If you wish to exercise your right of withdrawal it is necessary that you communicate it to us by email to info@mqterrarium.com . After communicating your intention to exercise your right of withdrawal, you will have another 14 additional days to return the order. The return can be made free of charge by post. To make a return, you must deliver the product properly packaged at any post office and indicate that you are returning by Correos Express, for which you must provide the code "return-SUSTAIN". The CUSTOMER shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics or functioning. In this regard, in order to return the item, it must be in perfect condition and sent in its original packaging. Items that show clear signs of use or handling will not be accepted for return. In case of cancellation, we will proceed to make the refund, within 14 calendar days, using the same means of payment used by you in the initial transaction. In any case, we may withhold the amount of the refund until we have received the return of the items purchased.

8.3.- Defective products and warranties
The Guarantee issued by TAQUER NATURE guarantees the quality of its products during the legally established period. Our guarantee does not cover deficiencies caused by handling or improper use by the CUSTOMER. Any article acquired in our establishments or virtual shop that presents defects of manufacture previous to the purchase, will be restituted to the CLIENT without cost for the same one being able to choose between: * Refund of the money through the payment system used in the purchase of the product. * New article to replace the defective one. This commercial guarantee has an additional character and as such, does not alter the rights recognised to consumers and users by the regulations in force in each country according to the Royal Legislative Decree 1/2007 of 16 November on the revised text of the General Law for the defence of Consumers and Users and other complementary laws, modified by Law 3/2014 of 27 March.

9.-PROCESSING OF PERSONAL DATA.
To access our data privacy and cookie management policy go to PRIVACY POLICY.

10.- INTELLECTUAL PROPERTY.
All elements of the sustainawards.com website, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent law. For more information, please review our legal notice.

11.- COMMENTS, SUGGESTIONS AND COMPLAINTS.
Comments and suggestions are welcome. Please send such comments and suggestions via our contact form. In addition, we have official complaint forms available for consumers and users. Complaints will be handled via email at info@mqterrarium.com.

12.- EVENTS BEYOND OUR CONTROL.
We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay is due to events beyond our reasonable control ("Force Majeure Event"). Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control including but not limited to the following: a) Strikes, lockouts or other industrial action. b) Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or not) or threat or preparation for war. c) Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or other natural disaster. d) Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private. e) Inability to use public or private telecommunications systems. f) Acts, decrees, legislation, regulations or restrictions of any government or public authority. Obligations shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations despite the Force Majeure Event.

13.- TOTAL AGREEMENT.
The present conditions of sale constitute the entire agreement between the parties concerned. In the event that one of the clauses of these conditions is null and void, this shall not affect the rest of the conditions.

14.- APPLICABLE LAW AND JURISDICTION.
The present conditions shall be governed by Spanish law. For the resolution of any doubt, discrepancy or divergence that may arise in the fulfilment and interpretation of this Contract, in any case the jurisdictional scope will be the Courts and Tribunals of the consumer's domicile. In the event that the user does not act as a consumer or user, the parties agree that the Courts and Tribunals of the city of Burgos shall have jurisdiction.

15.- ALTERNATIVE DISPUTE RESOLUTION.
Without prejudice to the previous point, TAQUER NATURE, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, makes available to users the dispute resolution platform provided by the European Commission and available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

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